View Cart   Log in / Register FAQ 
Home » About Us » FAQ
 

FAQ - Frequently Asked Questions

 

Is every single item on the ShopHollandAmerica.com website found onboard Holland America ships?
No, only certain items on this website are found onboard Holland America ships.  While every item on our website is of the highest quality, several have been added to enable us to offer a broader selection to you after your cruise.  To make it very clear and easy for you to see which items are actually featured onboard, we have created a special banner which says "As Experienced Onboard!" for every item that is actually carried onboard our ships.  The icon is described here, and is posted in the product description of every item that is found onboard.
   
Can I order a gift for onboard delivery from this website?
Currently, no; this website offers items for delivery to your home or work place only. To place an order for a gift to be delivered on board, please log into My Account at www.hollandamerica.com.
 
Mariner’s Dream™ Bed Questions 
We know making a bed purchase is a big decision, so here are some Frequently Asked Questions that may help you fully enjoy your new Sealy bed:
 
Do these beds have the same warranty as Sealy products sold in stores?
Yes. Every bed comes with the standard Sealy warranty.  Click here for the Sealy Warranty.
 
How will I get my bed – what is "White Glove Service"?
We deliver each bed right to your home, set it up for you and remove all packing material.

Will I be buying the exact same bed model that I slept on during my last Holland America cruise?
Yes, the bed is virtually identical.  The only minor difference is that in order to be IMO (International Maritime Organization) compliant, fire barriers must be added to all beds used onboard ships.  These barriers are not included in the consumer models, which you are purchasing on ShopHollandAmerica.com.  In addition, the Mariner's Dream bed has a different name on the mattress tag (it is called the "Europlush" and bears the Holland America Line logo) and comes with a box spring, making it more suitable for use at home.  Other than this, the product is the same.  We hope you agree that the Mariner's Dream bed provides the most comfortable sleep available--perfectly reminiscent of the sleep you experienced aboard your Holland America cruise.
 
What about my old bed?
We do not remove old bedding. A number of national and local charitable organizations accept used beds as donations and pick them up from your home. We suggest you call them and arrange a pick-up, but in any case, we encourage you to dispose of your old bed responsibly.
 
How long does it take for me to receive my bed?
Your newly-built Sealy bed should arrive within 5 to 6 weeks of ordering, depending on your location.
 
Am I buying the bed directly from Sealy or Holland America Line?
Neither; you are purchasing your Mariner’s Dream™ Sealy Posturepedic bed from HBI, a leading distributor of products for the hospitality industry. In partnership with Holland America Line, we are able to bring you this fine bed from Sealy.  What’s more, this bed is not available in any retail outlet.
 
How do I know the specific day and time my bed will arrive?
The delivery company will call you when your bed is ready for delivery. If you would like to track your order, you may return to the website at any time and put in the Order Number you received at check-out to find out the status of your order.
 
Can I order just a mattress or a box spring, rather than a whole bed?
Currently, the Mariner’s Dream™ bed is available only as a full sleep set, including both box spring and mattress. 

What are the dimensions of the sleep sets?
Here is a handy table to use for mattress and box spring sizes:
Bed Size
Length
Width
Twin
75”
38”
Twin XL
80”
38”
Full
75”
54”
Queen
80”
60”
King
80”
76”
Cal. King
84”
72”
These are standard finished product sizes. Actual size may vary by model, generally within a range of ± 1/2 inch.

 
Is the Mariner’s Dream™ bed available in stores?
No.  This bed is manufactured by Sealy exclusively for Holland America Line, and is available for purchase only on the ShopHollandAmerica website.  The Mariner’s Dream™ bed meets the same exacting standards luxury hotels set for their guests. Customers can have confidence that these beds will last for years.

What is your cancellation policy for bed purchases?
Orders may be cancelled up to three (3) full days after the order is placed. After 3 days, the order information is transmitted to Sealy and the construction process is started. In some cases, we may be able to accept requests for cancellation more than 3 days after the order is placed, though such requests will incur a $250 fee for materials and restocking. Please note that this late cancellation process is generally only possible if the request is received no later than 5 or 6 days after the original order date. We unfortunately cannot accept any cancellation requests made later than one week (7 days) after the original order date.

What if I decide I'd like to return the bed?  What is your return policy?
Returns on beds are not possible unless there is a specific problem covered by the Sealy warranty.  If Sealy approves the claim as valid, then a replacement bed will be provided to you, and the original bed removed (please note that Sealy typically charges a delivery fee for replacement beds; this fee will vary depending on how far away from a Sealy Distribution Center you live).  If you feel the bed you have received is defective in some way, please contact us and we will arrange for a Sealy representative to inspect the bed and verify the claim.  

Are there restrictions on returns for any other products?
Yes.  Because of industry health regulations, returns are unfortunately not possible for any product containing down, such as comforters, and down blankets.  In addition, returns for bedding items such as sheets, pillowcases, blankets, duvets and inserts cannot be accecpted if the product has been opened.  Returns for pillows and robes unfortunately cannot be accepted.   We also cannot accept any returns past 30 days.

How do I know if it’s time to replace my mattress?
Here are some handy guidelines:
 
1. You bought your current mattress over eight years ago.
2. You wake up feeling more tired than when you went to sleep.
3. The couch feels more comfortable than your bed. Concentrate on the feel of your mattress.
4. Your mattress looks worn and uneven.  Inspect your mattress regularly for sags and imprints.
5. You hear creaks and groans or notice surface sags or indents in certain areas and not in others.
 
If you do not see answers to your question here, please feel free to e-mail us at info@shophollandamerica.com and we’ll be happy to respond within 24 hours.