Terms for Alcohol Shipments

• Persons under 21 years of age may not order or receive any shipment containing alcohol. Void where prohibited by law. To receive any package containing alcohol, an adult signature will be required.
• There are several states that we currently cannot ship wine to, and this list of states can occasionally change. Currently, wine cannot be delivered to AL, AR, DE, GA, KS, KY, MD, ME, MS, MT, OK, PA, RI, SC, SD, TN, UT, and VT, or other areas where prohibited by law. Many states prohibit the direct, interstate shipment of wine to consumers, but allow compliant delivery on an intrastate basis. In these states, wine products are first sold to a local wholesaler, and then to a local retailer, enabling fully compliant delivery.
• Membership fees are charged to your credit card once each month, generally between the first and second week of the month.
• For questions about orders already placed, please log into your account online, or call our customer service department at 888-HAL-8882 (425-8882) Monday through Friday, 9 a.m. - 5:00 p.m. EST or email us at customerservice@shophollandamerica.com. If you are dissatisfied with any shipment, we ask that you contact us within 15 days of receipt. We are not responsible for flawed wine after 15 days of receipt.
• Due to various state and local regulations, we can not deliver to post office boxes or military addresses.
• All alcohol shipments are sent from licensed consolidation centers, generally between the first and second week of the month. For states where direct shipment is possible, packages will generally arrive within 2 to 5 business days. For states where scheduled, consolidated shipments are necessary, transit time for packages is generally 4 to 10 business days. Wherever possible, national couriers such as FedEx or UPS are used.
• Where neither courier offers delivery service, a bona fide local courier service will be used.
• All orders must be for personal uses or as a gift (not as part of any type of law enforcement activity).
• In the event you are not able to receive your shipment within three attempted deliveries and you neglect to pick up your shipment within the allotted period, your box will be shipped back to one of our consolidation centers at which point you may have two options: 1.) You may elect to pay a re-packaging/re-shipping fee to have your shipment repacked and resent to you or, 2.) You may elect to have your account credited your monthly charge less any shipping and handling fees.
• We must be contacted by the last day of the month prior to shipment to make all account related information changes such as address changes, membership extensions and terminations or gift accounts desiring to continue their memberships. We will make every effort to accommodate address changes made the same month as the shipment, though these may require a repackaging and re-shipping charge. Direct requests by you or your gift recipient to the shipping carrier to re-route a shipment in transit or to correct an address may incur an additional processing fee.
• In the event of a damaged shipment, often the shipping carrier will repack the shipment with the undamaged portion repacked in a box other than our standard shipping box. The newsletter or any printed material in the box will, in most instances, be missing when this occurs. If your shipment arrives damaged, please call us immediately at our toll free number, 888-HAL-8882 (425-8882) and report the incident for a prompt resolution.
• Month-to-month memberships may be cancelled at any time. Because of planning and packing schedules, it is necessary to notify us of your desire to cancel by the 20th of the month prior to the month you wish to cancel. If your cancellation request is received after the 20th of the month, we will make every effort to ensure that your next shipment is cancelled, but cannot guarantee cancellation until the following month.

Cancellations and Returns

Please click here for our Cancellation & Return Policy.