Terms for Alcohol Shipments

• Persons under 21 years of age may not order or receive any shipment containing alcohol. Void where prohibited by law. To receive any package containing alcohol, an adult signature will be required.
• There are several states that we currently cannot ship wine to, and this list of states can occasionally change.  If you attempt to order a wine product for delivery to a state that does not allow delivery, the ShopHollandAmerica shopping cart will display a notification, and will prevent the order from being processed. 
• Many states prohibit the direct, interstate shipment of wine to consumers, but allow compliant delivery on an intrastate basis. In these states, wine products are first sold to a local wholesaler, and then to a local retailer, enabling fully compliant delivery.
• For questions about orders already placed, please log into your account online, or call our customer service department at 888-HAL-8882 (425-8882) Monday through Friday, 9 a.m. - 5:00 p.m. EST or email us at customerservice@shophollandamerica.com. If you are dissatisfied with any shipment, we ask that you contact us within 15 days of receipt. We are not responsible for flawed wine or other damaged merchandise after 15 days of receipt.
• Due to various state and local regulations, we can not deliver to post office boxes or military addresses.
• All alcohol shipments originate from licensed consolidation centers. For states where direct shipment is possible, packages will generally arrive within 3 to 5 business days. Wherever possible, national couriers such as FedEx or UPS are used.
• Where neither courier offers delivery service, a bona fide local courier service will be used.
• All orders must be for personal uses or as a gift, and not for resale.
• In the event you are not able to receive your shipment within three attempted deliveries and you neglect to pick up your shipment within the allotted period, your box will be shipped back to one of our consolidation centers.  You may then elect to pay a re-packaging/re-shipping fee to have your shipment repacked and resent to you.

Cancellations and Returns

Cancellation Policy for Bed Purchases
Orders may be cancelled up to three (3) full days after the order is placed. After 3 days, the order information is transmitted to Sealy and the construction process is started. In some cases, we may be able to accept requests for cancellation more than 3 days after the order is placed, though such requests will incur a $250 fee for materials and restocking. Please note that this late cancellation process is generally only possible if the request is received no later than 5 or 6 days after the original order date. We unfortunately cannot accept any cancellation requests made later than one week (7 days) after the original order date.

Return Policy for Bed Purchases
Returns on beds are not possible unless there is a specific problem covered by the Sealy warranty.  If Sealy approves the claim as valid, then a replacement bed will be provided to you, and the original bed removed.  If you feel the bed you have received is defective in some way, please contact us and we will arrange for a Sealy representative to inspect the bed and verify the claim.

Return Policy for Other Products
Because of industry health regulations, returns are unfortunately not possible for any product containing down, such as comforters, and down blankets. In addition, returns for bedding items such as sheets, pillowcases, blankets, duvets and inserts cannot be accepted if the product has been opened. Returns for pillows unfortunately cannot be accepted. We also cannot accept any returns past 30 days.

For any questions on our return policies, please feel free to contact us.  Thank you very much.