Terms for Alcohol Shipments

• Persons under 21 years of age may not order or receive any shipment containing alcohol. Void where prohibited by law. To receive any package containing alcohol, an adult signature will be required.
• There are several states that we currently cannot ship wine to, and this list of states can occasionally change.  If you attempt to order a wine product for delivery to a state that does not allow delivery, the ShopHollandAmerica shopping cart will display a notification, and will prevent the order from being processed. 
• Many states prohibit the direct, interstate shipment of wine to consumers, but allow compliant delivery on an intrastate basis. In these states, wine products are first sold to a local wholesaler, and then to a local retailer, enabling fully compliant delivery.
• For questions about orders already placed, please log into your account online, or call our customer service department at 888-HAL-8882 (425-8882) Monday through Friday, 9 a.m. - 5:00 p.m. EST or email us at customerservice@shophollandamerica.com. If you are dissatisfied with any shipment, we ask that you contact us within 15 days of receipt. We are not responsible for flawed wine or other damaged merchandise after 15 days of receipt.
• Due to various state and local regulations, we can not deliver to post office boxes or military addresses.
• All alcohol shipments originate from licensed consolidation centers. For states where direct shipment is possible, packages will generally arrive within 3 to 5 business days. Wherever possible, national couriers such as FedEx or UPS are used.
• Where neither courier offers delivery service, a bona fide local courier service will be used.
• All orders must be for personal uses or as a gift, and not for resale.
• In the event you are not able to receive your shipment within three attempted deliveries and you neglect to pick up your shipment within the allotted period, your box will be shipped back to one of our consolidation centers.  You may then elect to pay a re-packaging/re-shipping fee to have your shipment repacked and resent to you.

Cancellations and Returns

Please click here for our Cancellation & Return Policy.