Returns on beds are not possible unless there is a specific problem covered by the Sherwood warranty. If Sherwood approves the claim as valid, then a replacement bed will be provided to you, and the original bed removed (please note that Sherwood typically charges a delivery fee for replacement beds; this fee will vary depending on how far away from a Sherwood Distribution Center you live). If you feel the bed you have received is defective in some way, please contact us and we will arrange for a Sherwood representative to inspect the bed and verify the claim.
There are also return restrictions on certain other products. Because of industry health regulations, returns are unfortunately not possible for any product containing down, such as comforters, and down blankets. In addition, returns for bedding items such as sheets, pillowcases, blankets, duvets and inserts cannot be accecpted if the product has been opened. Returns for pillows, robes and clothing such as t-shirts are unfortunately not accepted. We also cannot accept any returns past 30 days.
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